By using the website https://www.freelance.com/ you accept the collection and use of your personal data as described in this Privacy Policy.
Please note that this privacy policy may be amended or supplemented at any time by FREELANCE.COM, in particular in order to comply with any legislative, regulatory, case-law or technological developments. In such a case, the date of its update will be clearly identified at the top of this policy. These amendments are binding on the User as soon as they are published online. We therefore recommend that you consult this policy, as well as our cookie rules, on a regular basis in order to be informed in good time of any changes.
1- PROCESSING OF PERSONAL DATA
In general, you may visit the FREELANCE.COM website without providing any personal information about yourself. However, if you do not provide certain personal data, you may not be able to benefit from certain information or services you have requested. In this respect, FREELANCE.COM may in some cases ask you to provide certain information such as your surname, first name, email address, telephone number, company, position, etc. (hereinafter your “Personal Information”). By providing this information, you expressly agree that it may be processed by FREELANCE.COM for the purposes set out in section 2 below and for the purposes stated at the end of each form.
2. DATA CONTROLLER
The company FREELANCE.COM, whose registered office is at 1 Parvis de la Défense, 92044 Paris la Défense Cedex, France, acts as Data Controller.
For any request relating to the processing of your personal data, you may contact the Data Protection Officer (DPO) team at the following email address: dpo@freelance.com
or at the following postal address:
1 Parvis de la Défense
92044 Paris la Défense Cedex – France.
3. PURPOSES OF PROCESSING AND LEGAL BASIS
The FREELANCE.COM Group guarantees that personal data are processed only insofar as they are adequate, relevant and not excessive for specific, explicit and legitimate purposes, such as:
Commercial prospecting operations within the framework of the pre-contractual relationship (contact form);
The technical management of the website, within the framework of the legitimate interest of the data controller;
The creation of a user account (freelancer, client, partner) as part of the use of our services, in performance of or with a view to the performance of a contract;
The provision of FREELANCE.COM documentation (newsletter, commercial offers, white papers/guides, etc.) or any other downloadable document you have requested (dashboard templates, calculation grids, etc.), based on your explicit consent.
4. DATA RECIPIENTS
Your personal data may be shared with:
The internal departments of FREELANCE.COM: Marketing department, Customer service and IT department
Our technical or marketing service providers (Hubspot, Google Analytics, MailChimp or any other software useful for the proper management and administration of our website), exclusively for the various purposes set out above.
Neither FREELANCE.COM nor any of its processors sells the personal data of the visitors and users of its website.
5. TRANSFER OF DATA OUTSIDE THE EU
We give priority to service providers that host their data within the European Union. However, for some of our marketing operations, we may transfer your personal data to service providers operating outside the European Union.
Where applicable, if these service providers operate in a country that is not considered by the European Commission as providing an adequate level of protection, we put in place the Standard Contractual Clauses approved by the Commission, and we also include a Data Processing Agreement (“DPA”) in our contractual relationships with these providers.
6. RETENTION PERIOD:
Type of data and retention period:
Data collected via our contact forms: 2 years from the processing of your request.
Data resulting from commercial prospecting operations: 3 years from their collection or from the last contact initiated by you
Data collected in the legitimate interest of the data controller and for the technical management of the website: 13 months after connection
Data collected when creating a user account: 3 years for inactive accounts. If a contract is concluded, 5 years after the end of the contractual relationship
Data collected for the provision of our documentation: 3 years from their collection or from the last contact initiated by you
Your Personal Information is retained by FREELANCE.COM only for the time required for the purpose of the collection, which may in no event exceed the statutory period applicable to each type of data.
Any further processing beyond the retention period is not permitted without the explicit consent of the User if the purpose is not compatible with the initial purpose for which the data were processed.
7. DATA PROTECTION RIGHTS OF DATA SUBJECTS
In accordance with the GDPR and the provisions of the French Data Protection Act no. 78-17 of 6 January 1978, as amended (“Loi Informatique et Libertés”), you have the following rights:
Right of access,
Right to rectification
Right to erasure of data
Right to restriction of processing
Right to object to any processing
Right to data portability
Right to withdraw your consent at any time (for processing based on your consent)
Right to set out instructions regarding the fate of your data after your death.
Requests to exercise these rights are handled free of charge and without justification. FREELANCE.COM undertakes to respond within the time limit imposed by the regulations, i.e. within 1 month, or 3 months for so-called complex requests.
You may lodge a complaint if you consider that the processing of personal data concerning you constitutes a breach of the regulations. If you would like further information on how to exercise your rights, we invite you to consult the website of the French data protection authority, the Commission Nationale de l’Informatique et des Libertés (CNIL).
You may exercise your rights over your data on simple request to FREELANCE.COM:
Either at the following email address: dpo@freelance.com.
Or at the following postal address: 1 Parvis de la Défense 92044 Paris la Défense Cedex – France, for the attention of the Data Protection Officer of FREELANCE.COM
FREELANCE.COM nevertheless informs you that it will be entitled, where applicable, to refuse requests that are manifestly excessive (due to their number or their repetitive or systematic nature), in accordance with Article 12(5) of the GDPR.
8. PROCESSING OF YOUR CV BY OUR SMART CV AI TOOL
When your profile is selected to be presented to one of our clients and you have confirmed your agreement, Freelance.com reformats your CV using its artificial intelligence tool Smart CV in order to present it in line with our professional standards.
This processing is based on Art. 6(1)(b) GDPR (pre-contractual measures). It never takes place without your prior agreement.
Smart CV restructures the layout of your CV and harmonises its written content. It does not carry out any evaluation, scoring or automated decision-making concerning you. Each reformatted CV is checked by a Freelance.com employee before being sent. Non-professional personal data contained in your CV (photo, date of birth, nationality, etc.) are not carried over into the document produced.
The processing is carried out entirely within the Freelance.com information system, hosted in the European Union. No data leaves this system.
Retention: Your source CV is deleted upon conversion. The reformatted CV is retained for 3 years after the last interaction if your profile is active, and 2 years otherwise.
Your rights (access, rectification, erasure, objection, portability): dpo@freelance.com
9. SECURITY
Enhanced security measures are implemented to enable the collection and processing of your personal data under conditions that guarantee their confidentiality, integrity and, more generally, their security, in compliance with the provisions of the French Data Protection Act.
Last update: October 8, 2026